Return, Refund & Exchange Policy for Consumers & Dealers
Home | Return & exchange Policy
Return & exchange Policy
New Boraste Agrotech Pvt. Ltd. (NBA)
Nashik, Maharashtra, India At New Boraste Agrotech we aim to deliver high-quality agricultural products to our customers. To maintain Transparency and smooth service, please read the updated Return, Refund & Exchange Policy.
Return, Refund & Exchange Policy
1. Return Window – 3 to 4 Days
Returns are accepted only within 3–4 days of delivery.
No complaints accepted after 4 days.
2. Mandatory Proof – Unboxing Video
A clear unboxing video is required for any return, refund, leakage, mismatch, or damage complaint.Without the video, requests cannot be processed. upload Your Video on whatssap number : 9767541325
3. Return / Exchange Eligibility
Allowed only if:
Wrong product delivered
Product damaged, leaked, or defective
Seal/packaging tampered during delivery
Product must be unused, unopened, and in original packaging.
4. Shipping Charges
Return shipping charges are deducted from the refund.
If customer sends product manually, they must bear courier cost.
5. RTO (Return to Origin)
If order is not accepted, address wrong, or delivery fails → it will be returned to us.
Refund will be given after deducting forward + return shipping, or reship with new shipping charges.
COD & Refund Policy
6. No COD
Only prepaid orders are accepted.
7. Refund Policy
Refund after warehouse inspection.
Takes 5–7 working days after approval.
Shipping, gateway fees, and RTO charges are non-refundable.
8. Exchange Policy
Exchange only for damaged or wrong product reported within 3–4 days.
Replacement sent after return verification/pickup.
9. Order Cancellation
Allowed only before dispatch.
No cancellation after shipping.
10. Non-Returnable Items
Opened/used agro-products
Damaged after delivery
Bulk/custom orders
Seeds (no germination guarantee)
Live plants (no climate guarantee)
How to Apply for Return / Refund / Complaint
To request a return, refund, exchange, or to report an issue: Fill Up the Online Return/Complaint Form
You can also contact us:Call Support: +91 8043878173
WhatsApp Support: Click Here For Whatsapp Chat
Email: info@newborasteagrotech.com
Important Notes
- Unboxing video is compulsory for ANY return, refund, or damage claim.
- Returns are accepted only within 3–4 days of delivery.
- Shipping charges and RTO charges will be deducted from the refund amount.
- COD orders are not allowed on our platform.
- Misuse of returns (fake complaints, refusing orders) may lead to account restrictions.
- Refund will not be processed if the returned product is found used or tampered.